Phase A: Problem Definition and System Identification

1. Redefining the Objective of the appraisal: Whose problem is it? What is it about?

2. Identifying Relevant Social Actors: Who is involved, or should be? How do they view the problem?

3. Tracing Diversity in Mission Statements: Who pursues what and why? How do they see the "problems"?

4. Environmental Diagnosis: Natural, economic and socio-cultural factors are taken into account

5. A First Approximation to Clarifying the Prolblem Situation : Who is relevant? Why? How?

6. Coordination Analysis: Studying leadership and orchestration